Expert and prompt assistance
In general, all of our machines are designed to minimize downtime and maintenance. We are able to resolve over 80% of telephone support requests by providing instructions and telephone assistance without the need for an on-site service call. If an on-site service call is necessary, our numerous service technicians are available quickly and nationwide.
Thanks to an optimal supply of replacement parts on our service vehicles, nearly 100 % emergency repair calls are resolved immediately on the first visit. Of course, our expert customer service team also performs the annual mandatory maintenance on your STAHL professional laundry machines in accordance with applicable accident prevention regulations (UVV).
Specially trained application engineers are here to help you with tricky questions and are happy to provide additional advice on how to use your STAHL laundry machines efficiently.
Spare Parts Service
You can conveniently order replacement parts for your STAHL laundry equipment at any time through our service hotline at (+49) 7031 73840. Our qualified staff will process your spare parts request quickly and thoroughly and provide you with information on delivery times and terms for spare parts for your washers, dryers, or ironing machines. The STAHL spare parts service also includes prompt telephone assistance should you have any questions about installing the spare parts you’ve received. Thanks to our optimized inventory management, we keep all standard spare parts in stock and can ship them to you within 24 hours upon request. Thanks to the simple yet innovative design of our laundry equipment, we guarantee the delivery of all relevant STAHL replacement parts throughout the entire service life of your durable STAHL laundry machines.
Maintenance Contracts
All of our laundry machines are built to be durable and robust. To help you get the most out of your laundry machines, we recommend that you have them serviced regularly. One option for this is our convenient maintenance contracts. You don’t have to worry about a thing—we’ll notify you of and remind you about necessary maintenance and document all steps performed. Our reliable maintenance includes, among other things, VDE and UVV inspections, which are documented in your inspection log by our certified service technicians. With our maintenance contracts, you benefit from predictable planning, minimized downtime, and the maximum service life for your laundry equipment.
Sturm Feuerschutz GmbH
Due to the use of high-quality materials, the machines are extremely robust and durable.